Last Updated: June 5, 2026
1. Acceptance of Terms
Welcome to Collection Defense, a service operated by NewHope Ventures LLC (“Collection Defense,” “we,” “our,” or “us”).
By accessing or using https://collectiondefense.com or any related websites, applications, or services (collectively, the “Services”), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Services.
We reserve the right to modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
2. Nature of Our Services
Collection Defense provides technology and document preparation services intended to assist consumers with debt collection matters and related legal processes.
Our Services may include:
- Document preparation tools
- Educational information
- Automated questionnaires
- AI-assisted drafting tools
- Communication tools
- Other products and services that we may offer from time to time
3. No Legal Advice
Collection Defense is not a law firm.
Nothing on this website constitutes legal advice.
Using our Services does not create an attorney-client relationship between you and Collection Defense or NewHope Ventures LLC.
Any information provided through the Services is for informational purposes only and should not be relied upon as legal advice.
If you need legal advice, you should consult a licensed attorney in your jurisdiction.
4. No Guarantee of Results
Every legal matter is unique.
We make no representation or warranty that:
- You will win your case;
- A debt collector will dismiss a lawsuit;
- A creditor will settle;
- Your credit score will improve;
- Any document generated through our Services will produce a particular outcome.
You remain solely responsible for all legal decisions.
5. Eligibility
You represent that:
- You are at least eighteen (18) years old;
- You have the legal capacity to enter into this agreement;
- Information you provide is accurate;
- You will keep your information updated.
If using the Services on behalf of another entity, you represent that you have authority to bind that entity.
6. User Accounts
Certain features require an account.
You agree to:
- Maintain accurate information;
- Keep your password confidential;
- Notify us immediately of unauthorized access;
- Accept responsibility for activity occurring under your account.
We reserve the right to suspend or terminate accounts at our discretion.
7. User Information
You are solely responsible for information you submit through the Services.
You represent that all information provided is truthful and complete.
You understand that documents generated through the Services are based upon information you provide.
8. AI Features
Some features may utilize artificial intelligence or automated technologies.
AI-generated responses may contain inaccuracies and should be independently reviewed before being relied upon.
AI tools do not replace professional legal advice.
9. Payments
Certain Services require payment.
By purchasing Services, you authorize Collection Defense or its payment processors to charge your selected payment method.
All prices are subject to change without notice unless otherwise stated.
10. Refund Policy
Unless otherwise required by applicable law, refunds are governed by our published refund policy.
Government filing fees, third-party fees, attorney fees, and similar expenses may not be refundable.
11. Intellectual Property
All website content, including:
- Logos
- Graphics
- Text
- Software
- Designs
- Trademarks
- Videos
are owned by or licensed to Collection Defense and are protected by applicable intellectual property laws.
You may not reproduce or distribute our content without permission.
12. Acceptable Use
You agree not to:
- Violate any law;
- Upload malicious software;
- Attempt unauthorized access;
- Reverse engineer our Services;
- Use automated scraping tools;
- Interfere with operation of the Services;
- Impersonate another individual;
- Submit fraudulent information.
13. Third-Party Services
Our Services may contain links to third-party websites or providers.
We do not control or endorse those third parties and are not responsible for their content or services.
14. Privacy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
15. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLLECTION DEFENSE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLLECTION DEFENSE, NEWHOPE VENTURES LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE APPLICABLE SERVICE OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER, TO THE EXTENT PERMITTED BY LAW.
17. Indemnification
You agree to defend, indemnify, and hold harmless Collection Defense and NewHope Ventures LLC from claims arising out of:
- Your use of the Services;
- Your violation of these Terms;
- Your violation of applicable law;
- Your infringement of another person’s rights.
18. Termination
We may suspend or terminate access to the Services at any time and for any reason, including violation of these Terms.
Termination does not eliminate obligations that by their nature survive termination.
19. Governing Law
These Terms shall be governed by the laws of the applicable state and federal laws of the United States, without regard to conflict of law principles, except where otherwise required by applicable law.
20. Dispute Resolution
To the extent permitted by law, disputes arising from these Terms shall first be addressed through good-faith negotiations.
If a resolution cannot be reached, disputes may be resolved through binding arbitration or in a court of competent jurisdiction, depending on applicable law and any separate arbitration agreement between the parties.
21. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22. Entire Agreement
These Terms constitute the entire agreement between you and Collection Defense regarding your use of the Services and supersede prior understandings relating to the Services.
23. Contact Information
Collection Defense
Operated by NewHope Ventures LLC
Website: https://collectiondefense.com
Email: info@collectiondefense.com