Last Updated: June 5, 2026
NewHope Ventures LLC, its subsidiaries and affiliates (collectively, “Collection Defense,” “we,” “our,” or “us”) provides online services that help users prepare legal documents and related materials for debt collection matters and other legal processes (the “Services”). This Privacy Policy explains how Collection Defense collects, uses, stores, shares, and protects information obtained from users of our Services.
This Privacy Policy applies to information we collect when you visit our website, use our Services, create an account, communicate with us, or otherwise interact with Collection Defense.
We may update this Privacy Policy from time to time by posting a revised version on this page and updating the “Last Updated” date above. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
Categories of Information Collected
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Register for an account;
- Prepare legal documents using our Services;
- Submit forms or questionnaires;
- Contact customer support;
- Subscribe to emails or newsletters;
- Participate in surveys; or
- Otherwise communicate with us.
The information you provide may include, but is not limited to:
- Your name;
- Email address;
- Mobile phone number;
- Mailing address;
- Username and password;
- Photograph;
- ZIP code;
- Government-issued identification numbers where necessary;
- Financial information related to your debts or legal matter, including payment information when applicable;
- Information regarding parties involved in your legal matter, including names, contact information, dates of birth, residency information, relationships, and other details you provide;
- Feedback, suggestions, or communications regarding our Services; and
- Any other information you choose to provide or authorize us to obtain.
Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
Transaction Information
We collect information regarding your use of our Services, including purchases, transactions, and the progress of documents prepared through our platform.
Log Information
Our servers automatically record information such as:
- IP address;
- Browser type;
- Device information;
- Access times;
- Pages viewed;
- Referring and exit pages; and
- Other standard log information.
Device Information
We may collect information about the computer or mobile device used to access our Services, including:
- Hardware model;
- Operating system;
- Browser version;
- Device identifiers; and
- Mobile network information.
Location Information
With your permission, we may collect precise location information from your mobile device.
Cookies and Similar Technologies
We use technologies including:
- Cookies;
- Local storage;
- Pixel tags or web beacons; and
- Similar technologies
to improve functionality, analyze usage, personalize your experience, and enhance security.
You may disable cookies through your browser settings, although doing so may affect certain features of our Services.
Information From Other Sources
We may receive information from third parties and combine it with information we already maintain about you.
For example, we may obtain information from:
- Identity verification providers;
- Payment processors;
- Marketing partners;
- Public records;
- Social media platforms when you authorize access; and
- Other lawful sources.
Security
Collection Defense implements reasonable administrative, technical, and physical safeguards designed to protect the information we collect against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Access to personal information is limited to employees, contractors, and service providers who require such access to perform their responsibilities.
While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Transfer of Information
Collection Defense operates in the United States. By using our Services or providing information to us, you consent to the processing, storage, and transfer of your information within the United States and other jurisdictions where our service providers operate.
These jurisdictions may have privacy laws that differ from those in your location.
Google Services
If our Services utilize Google APIs or Google Places functionality, your use of those features may also be subject to Google’s applicable Privacy Policy and Terms of Service.
How We Use Personal Information
We primarily use your information to provide and improve our Services.
We may also use your information to:
- Create and maintain your account;
- Generate legal documents;
- Process transactions;
- Provide customer support;
- Verify your identity;
- Improve our Services;
- Analyze usage trends;
- Detect and prevent fraud or unauthorized activity;
- Communicate with you regarding your account;
- Send updates regarding our Services;
- Provide marketing communications where permitted by law;
- Recommend products or services that may be relevant to your legal or financial situation; and
- Fulfill any purpose disclosed at the time information is collected.
Sharing of Personal Information
We may share information in the following circumstances:
Service Providers
We may share information with vendors and contractors who perform services on our behalf, including:
- Payment processing;
- Identity verification;
- Fraud prevention;
- Customer support;
- Hosting services;
- Analytics; and
- Email delivery services.
Professional Services
Where applicable, we may share information with attorneys or legal professionals involved in providing services requested by you.
Business Partners
When necessary to provide products or services requested by you, we may share relevant information with third-party partners assisting in those services.
Legal Requirements
We may disclose information:
- To comply with applicable laws or legal processes;
- To respond to lawful governmental requests;
- To protect our rights or property;
- To investigate fraud or security incidents; or
- To protect the safety of our users or others.
Business Transfers
If Collection Defense is involved in a merger, acquisition, asset sale, financing, or similar transaction, your information may be transferred as part of that transaction.
With Your Consent
We may share information whenever you direct us to do so or otherwise provide consent.
We may also share aggregated or de-identified information that cannot reasonably identify any individual.
Social Sharing Features
Our Services may include social sharing tools or integrations with third-party platforms. Information shared through those features is governed by the privacy policies of the applicable third-party providers.
Advertising and Analytics
We may use third-party analytics and advertising providers that employ cookies, pixels, device identifiers, and similar technologies to collect information regarding your interactions with our Services and other websites.
These technologies help us:
- Measure website performance;
- Improve user experience;
- Analyze trends;
- Deliver relevant advertising; and
- Understand the effectiveness of our marketing efforts.
You may be able to manage certain advertising preferences through your browser settings or applicable industry opt-out programs.
Your Choices
Account Information
You may review or update certain account information by logging into your account, where applicable.
If you close your account, we may retain certain information as required by law or for legitimate business purposes, including fraud prevention, recordkeeping, and legal compliance.
Promotional Communications
You may opt out of promotional emails by following the unsubscribe instructions contained within those communications.
Even if you opt out of promotional messages, we may still send administrative or transactional communications regarding your account or Services.
Cookies
Most browsers accept cookies by default. You may modify your browser settings to reject or remove cookies, although certain features of the Services may not function properly.
Mobile Notifications
If you enable push notifications, you may disable them through your device settings.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:
Collection Defense
Website: https://collectiondefense.com
Email: info@collectiondefense.com